Service Agreement

Gold and Silver Star service agreements are available as an additional option for Fogel’s Fuel Service automatic heating oil customers. (The agreement will automatically terminate if the customer ceases to use heating oil from Fogel’s Fuel Service). Gold star and silver star service agreements run from June 1 to May 31. Service agreements may be purchased anytime throughout the year, but they are not pro-rated because they include the annual tune-up. Please contact the office for pricing or questions at 610-759-0629.

Why should I sign up for a service agreement?
Service agreements give you peace of mind that your heating system is running smoothly. Annual maintenance helps extend the life of the equipment and protects you from many unexpected equipment breakdowns. If equipment breaks down after-hours, Fogel’s provides 24- hour emergency service at no charge if the interruption of service is due to a malfunction of items covered in the service agreement.

Other Services
In addition to the service agreements detailed below, Fogel’s Fuel ALSO provides the following. Call us to find out more:

  • Repairs on heating and air conditioning
  • Sales, service, and installation
  • Delivery of propane and sales of propane products and heating systems
  • Installations of water, steam, and hot air systems
  • Delivery of fuel oil, propane, kerosene, off-road diesel
  • 24-hour service
  • Price capped budgets and prepay.

General Conditions | Limited Warranty | Labor Coverage | Annual Tune-Up | Silver Star | Gold Star | Hot Water Heater

Gold Star & Silver Star Service Agreements General

  1. This Agreement is available as an additional service to users of FOGEL’S FUEL SERVICE heating oil. This Agreement will automatically terminate if the customer ceases to use heating oil, fails to pay for all fuel oil, parts, labor, or other chargeable items when due, or renders or permits anyone other than the Company to render service to the burner and equipment, unless so instructed beforehand by the Company. There shall be no obligation upon the Company to perform service or provide parts after termination of the Agreement. Upon termination, there shall be no refund or credits allowed.
  2. THIS AGREEMENT IS OFFERED TO BURNER SERVICE ACCOUNTS SUBJECT TO INSPECTION AND APPROVAL OF EQUIPMENT: ANY REPAIRS REQUIRED TO PLACE EQUIPMENT IN ACCEPTABLE CONDITION ARE EXCLUDED AND WILL BE CHARGED SEPARATELY. Prices quoted refer to most domestic type burners and shall be limited to equipment rated at a maximum firing rate of 2.25 gallons per hour.
  3. This Agreement will become effective on the billing date immediately following the inspection and approval of your equipment as required under provision of the preceding paragraph. All contracts will renew on June 1st following the effective date of the contract unless either party gives at least 30 days prior written notice of termination, or there is a termination under paragraph 1. No credit will be issued if Annual Tune-up is not done due to a scheduling conflict.
  4. This Agreement does not cover repair or service of oil burner equipment damaged due to fire, flood, lightning, freeze-up, and other acts of God; nor Local, State, or Federal Governments Act or Requests, labor, unrest nor service calls caused by improper setting of the thermostat, switches in “off” position, inadequate oil in tank, or tampering with equipment. We are not responsible for replacing obsolete parts, or any parts unavailable through normal local sources or supply, or for furnishing a new oil burner.
  5. We will not be held liable for loss or damage which results directly or indirectly from the condition of customers chimney, oil tank, or other equipment not covered by this agreement.

Limited Warranty

The parts listed in this section are warranted to be fit for their normal and particular purpose for the life of this renewal agreement. Fogel’s Fuel Service shall only be responsible for the repair or replacement, at its option, of these parts and under no circumstances will Fogel’s Fuel Service be responsible for any incidental or consequential damages. This warranty is in lieu of any other warranty, express or implied, including but not limited to any IMPLIED WARRANTY OF MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. This warranty is not transferable or assignable and any attempt to do so will void the warranty. Maintenance work by other than Fogel’s Fuel Service may also void the warranty. To obtain warranty work, call 610-759-0629.

Gold Star & Silver Star Service Agreements Labor Coverage

24 HOUR EMERGENCY SERVICE Available- No Charge (No heat or hot water, smoke/fumes, oil leaks only)OTHER SERVICE Available 7:30 A.M. to 4:00 P.M., Monday through Friday, Holidays Excluded.LABOR for “Other Service” outside the above listed hours charged at our normal hourly rate (Minimum 1 hour)LABOR for “24 Hour Emergency Service” or “Other Service” is defined as labor rendered when interrupting of service is due to malfunction of items covered in this agreement.

Gold Star & Silver Star Service Agreements Labor Coverage

Highly trained technicians will:

  • Inspect chamber, flue pipe, chimney base
  • Change oil filter and inspect oil tank & connections
  • Clean cad cell eye or spray-burnish safety contacts
  • Clean burner gun-nozzle line assembly
  • Clean burner fan, air delivery tube, air screen
  • Lubricate burner motor and clean its air vents
  • Check, clean and calibrate end cone and nozzle
  • Pressure test fuel unit
  • Test motor amperage and transformer ignition voltage
  • Conduct mandatory safety control check
  • Inspect and gauge-set porcelains and electrodes
  • Clean flue pipe, draft stabilizer and chimney base
  • Clean heat exchanger and brush downscale
  • Check fan belt, pulleys, wheel and motor mount
  • Lubricate blower and motor and change air filters
  • Open flushing valve on feeder and flush L.W. cutoff
  • Lube circulator motor & pump
  • Appraise equipment condition & hazards in vicinity
  • Instruments test unit and adjust to peak efficiency
  • Clean jacket, motor and circulator housings
  • Deodorize oiled surfaces
  • Leave your heating system area neat and clean as we found it

Silver Star Service Agreement

When necessary, Fogel’s Fuel will repair or replace at their option the following parts:

  • Air cone and Stabilizer
  • Air deliver tube
  • Blower fan belt and pulley (Heating only)
  • Blower motor (up to 1/3 HP) (Heating only)
  • Burner combustion head
  • Burner fan
  • Burner drive coupler
  • Burner motor
  • Burner mounting flange and gasket
  • Cad-cell relay
  • Cad-cell eye and leads
  • Circulator motor
  • Circulator motor mounts
  • Circulator coupling
  • Circulator operating relay (Single Zone)
  • Delayed oil valve
  • Delayed oil valve coil
  • Draft Stabilizer
  • Electrodes
  • Fill pip Scully connection (No PVC hookups) (Labor only)
  • Fuel pump
  • Fuel pump filter strainer
  • Hot water reverse aquastat
  • Hot water limit aquatstat
  • Ignition Transformer
  • Low voltage wiring
  • Ignitor terminals and connections
  • Nozzles, adapters, strainer, filters
  • Nozzle lines connections and fittings
  • Oil filter cartridge
  • Oil filter complete
  • Pressuretrol steam control
  • Remote oil burner switch
  • Stack relay
  • Stack pipe and chimney connection (Chimney base only)
  • Thermostat (Manual)
  • Warm air limit control
  • Warm air combination control

Areas Not Covered Under Silver Star Service Agreements

  • Heat Distribution: including air eliminators and air bleeding; balancing radiators; air ducts; air registers/diffusers; piping; humidifiers; electronic air cleaners, zone control valves, circulator bearing assemblies, zone valves, flow control valves.
  • Electrical: power failure; blown fuse, switch-off situations; thermostat moved, tampered with, or set too low, clock thermostat batteries, programming thermostats.
  • Fuel Flow: Outside and above ground fuel flow problems, ODORS, fuel supply problem, will call status, oil tank gauges.
  • Water problems: All water leaks and drainage; ALL water valves and feeders, P.R. valves, L.W. cutoff, ALL water adjustments; ALL water problems.
  • Domestic Water: adjustments, storage, coil and gaskets, tempering valve & storage tanks.
  • Chimney Base: Agreement extends ONLY to chimney base.
  • Multi-Fuel Flu-Piping & Chimney Base Heat Surfaces: heat exchanger, combustion chamber, boiler, furnace, and their respective jackets.
  • Obsolete units or such where parts are not immediately available through usual supply sources. Fogel’s Fuel Service obligation to furnish parts shall be subject to their availability through usual supply sources. Parts not listed and labor to replace unlisted parts not covered.
  • Non-existent problems: “No Heat”, No Hot Water, Noise, No oil- where tank is above 1/8″, etc.” If part isn’t covered, labor is also not covered. Power venters are not covered. No direct drive blower wheel or bearings and shaft.

Gold Star Service Agreement

When necessary, Fogel’s Fuel will repair or replace at their option the following parts:

  • Air cone and Stabilizer
  • Air deliver tube
  • Blower fan belt and pulley (Heating only)
  • Blower motor (up to 1/3 HP) (Heating only)
  • Burner combustion head
  • Burner fan
  • Burner drive coupler
  • Burner motor
  • Burner mounting flange and gasket
  • Cad-cell relay
  • Cad-cell eye and leads
  • Circulator motor
  • Circulator motor mounts
  • Circulator coupling
  • Circulator operating relay (Single Zone)
  • Combination safety relay & Hot water control
  • Direct drive circulator (valved)
  • Delayed oil valve
  • Delayed oil valve coil
  • Draft Stabilizer
  • Electrodes
  • Fan relay center
  • Fill pip Scully connection (No PVC hookups) (Labor only)
  • Fuel pump
  • Fuel pump filter strainer
  • Hot water reverse aquastat
  • Hot water limit aquastat
  • Hot water triple aquastat
  • Ignition cable
  • Ignition Transformer
  • Low voltage wiring
  • Ignitor terminals and connections
  • Nozzles, adapters, strainer, filters
  • Nozzle lines connections and fittings
  • Oil filter cartridge
  • Oil filter complete
  • Pressuretrol steam control
  • Remote oil burner switch
  • Stack relay
  • Stack pipe and chimney connection (Chimney base only)
  • Thermostat (Manual)
  • Warm air limit control
  • Warm air combination control
  • All system circulators (valved)
  • All system Zone valves (valved)
  • Automatic water feed valves (valved)
  • Boiler Drain valves (valved)
  • Boiler gauge
  • Electrical wiring and circuit breakers
  • Expansion tank (valved)
  • Exposed heating pipes
  • Float type air eliminator
  • Gauge glass
  • Hot water tempering valve
  • Low Water cutoff blowdown valve
  • Purge valves
  • Radiator air vents (key style)
  • Relief valves
  • System 2000 manager (5 zone)
  • System 2000 puff switch

Areas Not Covered Under Gold Star Service Agreements

  • Power venters
  • Heat distribution, including balancing radiators; air registers/diffusers; electronic air cleaners. Blower bearing Blower shaft Blower wheel
  • Electrical: power failure; blown fuse, switch-off situations; thermostat moved, tampered with, or set too low, clock thermostat batteries, programming thermostats
  • Fuel Flow: above and underground fuel flow and fuel line problems, odors, fuel supply problems, will-call status, fuel tank, fuel lines, and fittings.
  • Water problems: all water leaks not specifically covered by our Gold Star coverage.
  • Domestic water: temperature adjustment, coil and gaskets & storage tank.
  • Chimney Base: Agreement extends to the chimney base only.
  • Multi-Fuel Flu-piping & Chimney Base Heat Surfaces: heat exchanger, boiler, furnace, and their respective jackets. Baseboard heating units and piping.
  • Obsolete Unites or such where parts are not immediately available through usual supply sources.
  • Nonexistent problems “No Heat, No Hot Water, Noise; Where no problem is found. If part isn’t covered, labor is also not covered. Fil-trol/Fil-trol tank not covered.

Hot Water Heater Coverage (extra charge)

When included with one of our other service agreements, coverage will include all oil burner parts, controls, and emergency switch.